Privacy Policy
PrimeCost Engineering & Design LLC — Last Updated: June 1, 2025
We are committed to protecting your personal information with transparency, integrity, and professional discretion. This policy explains how PRIMECOST collects, uses, and safeguards your data.
By accessing our website or engaging our engineering and architectural design services, you agree to the data practices described in this Privacy Policy. PRIMECOST operates across all 50 U.S. states, with 7 regional sub-offices, and provides services throughout Europe — we are committed to complying with all applicable privacy laws including GDPR, CCPA, and Texas Privacy statutes.
Personal Identification Information
When you engage with PRIMECOST (PrimeCost Engineering & Design LLC), we may collect: full name, company or organization name, email address, phone number, mailing address, project type and details, and billing information. This information is collected when you request a proposal, schedule a consultation, submit a contact form, or engage our services contractually.
Automatically Collected Data
Our website automatically collects certain technical data including your IP address, browser type and version, operating system, pages visited, time spent on pages, referring URL, and device identifiers. We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.
Project & Design Data
If you share architectural plans, site surveys, sketches, BIM files, or other project documentation for scoping or estimation purposes, this data is treated as confidential project information and is handled with the strictest professional discretion.
Service Delivery
We use your personal information to provide architectural design, structural engineering, MEP engineering, BIM modeling, and pre-construction bidding services. This includes communicating project status, delivering deliverables, issuing invoices, and coordinating with sub-consultants where applicable.
Communication & Support
Your contact information is used to respond to inquiries, provide project updates, schedule consultations, and send relevant industry insights. We may occasionally send newsletters or case study updates related to our engineering and design services. You may opt out at any time.
Legal & Compliance
We may use your data to fulfill legal obligations, enforce contracts, resolve disputes, and comply with applicable federal, state, and international regulations including those governing licensed engineering practice in Texas and across all U.S. states and European jurisdictions where we operate.
Analytics & Improvement
Aggregated, anonymized data helps us understand how clients use our website and services so we can continuously improve our offerings, user experience, and service quality.
We Do Not Sell Your Data
PRIMECOST does not sell, trade, rent, or otherwise transfer your personal information to outside parties for their marketing purposes under any circumstances.
Trusted Service Providers
We may share information with trusted third-party service providers who assist us in website hosting, email communications, payment processing, CRM management, and cloud storage. These providers are contractually obligated to keep your information confidential and use it solely to perform services on our behalf.
SMS / Mobile Phone Information Sharing
SMS opt-in consent and phone number data collected for text messaging purposes will not be shared, sold, or rented to any third parties, affiliates, or partners for their marketing or promotional purposes under any circumstances.
Professional Collaborators
In some project scenarios, we may share relevant project data with licensed sub-consultants, engineers of record, or permit expeditors working under our direct supervision. Any data shared is limited to what is strictly necessary for project completion.
Legal Disclosures
We may disclose information when required by law, court order, or government authority; when we believe disclosure is necessary to protect our rights or the safety of others; or in connection with a business acquisition, merger, or asset sale.
Security Measures
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure cloud storage with access controls, restricted employee access on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication for internal systems.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law, including the Texas Identity Theft Enforcement and Protection Act and EU GDPR Article 33 requirements, within 72 hours of becoming aware of the breach.
Types of Cookies We Use
Essential Cookies: Required for website functionality and security. Analytics Cookies: Help us understand traffic patterns (Google Analytics). Preference Cookies: Remember your settings and preferences. Marketing Cookies: May be used to serve relevant professional content (LinkedIn, Google Ads).
Cookie Control
You may configure your browser to reject cookies or to notify you when cookies are being sent. Note that disabling certain cookies may affect website functionality. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Access & Portability
You have the right to request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.
Correction & Update
You may request correction of inaccurate or incomplete personal information at any time by contacting our privacy team.
Deletion ("Right to be Forgotten")
Subject to our legal retention obligations, you may request deletion of your personal data. We will comply within 30 days unless we are legally required to retain certain records.
Opt-Out of Marketing
You may unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email or contacting us at Frank.moore@primecost.biz.
SMS Opt-In / Opt-Out (STOP & HELP)
You may opt-in to SMS text messages during form submission. To opt-out at any time, reply STOP to any message. Reply HELP for assistance, or contact us directly. Message frequency varies. Carrier message and data rates may apply.
CCPA Rights (California Residents)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to opt out of the "sale" of personal information (we do not sell data), and the right to non-discrimination for exercising your privacy rights.
Retention Periods
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and engineering documents are typically retained for a minimum of 10 years in accordance with professional engineering record-keeping standards. Marketing preferences and non-client inquiry data are retained for 3 years.
Privacy Inquiries
For any privacy-related questions, data access requests, or concerns, please contact: Frank Moore, CEO — PrimeCost Engineering & Design LLC. Email: Frank.moore@primecost.biz | Phone: (832) 234-6456 | Address: 75 E 3RD ST STE 7, SHERIDAN, WY 82801. We aim to respond to all privacy inquiries within 5 business days.
Questions About Your Privacy?
Our team is here to help. Reach out directly to Frank Moore, CEO, for any privacy-related inquiries.
Frank.moore@primecost.biz